FAQ

Frequently Asked Questions (FAQ)

Q: How long does it take to process my order? A: We usually process orders within 1-3 business days. Once your order is shipped, you'll get a confirmation email with tracking info.

Q: What are your shipping options and costs?
A: I ship through UPS ground. Shipping can take 3-7 business days, depending on location.

Q: Do you ship internationally?
A: No, I don’t. I hope sooner than later that I can start shipping outside of the United States.

Q: What is your return policy?
A: We want you to love your hat! If you're not completely satisfied, you can return unworn and unwashed hats within 30 days of purchase for a full refund or exchange.

Q: How do I initiate a return or exchange?
A: Just reach out to me! Refunds are usually processed within 5-7 business days after we receive your returned item.

Q: What if my hat arrives damaged or incorrect?
A: Oh no! If your hat arrives damaged or if you received the wrong item, please contact us immediately with photos. We'll sort it out right away and send you a replacement.

Q: How do I care for my hat?
A: Generally, I recommend spot cleaning with a mild detergent and air drying to keep your hat looking its best.

Q: How can I contact customer service?
A: You can reach out to me! I aim to respond within 24-48 hours!